One of biggest challenges in operating a contact center is the matter of quality of service.
Callision’s AI-powered “Magic QA” tool allows companies to focus their quality assurance resources on problematic interactions instead of listening every single call to achieve any substantial level of accuracy.
Enable call recording, transcription, and tone analysis in your Callision CCaaS.
Receive automated email notifications about upset customers, unprofessional employees, and interactions that require attention.
Increase sales and customer satisfaction.
Problematic conversations are tagged automatically and sent to your team for review. Meanwhile, Magic QA learns more about the specifics of your business and further narrows down the results that need to be reviewed based on trends and the way you interact with this AI.
|QA Method||Scoring All Calls||Scoring Random Calls||Magic QA|