Cases

Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain a clear visibility of resource leaks.

Automagically locate problematic interactions and send them to managers for review

Call scoring and emotion recognition,
powered by IBM Watson

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Set up phone numbers, voice menus, call queues, conference bridges, and call recording in three clicks or less

You no longer need an “IT guy” to fine-tune
your business phone system

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Increase answer rates by up to 34% and first call resolution by up to 52%

Dynamic CallerID and Performance-Based Call Distribution
will do the heavy lifting for you, behind the scenes

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Manage multiple sales or support departments in one simple, live dashboard

Browser-based calling, chat, and built-in file sharing will make your team truly location-independent

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See how you are doing, and do better

Big-data powered analytics will remove noise, focusing your attention on actionable intelligence

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Let us show you how Callision can improve your bottom line in a 30-minute no-commitment conversation with our experts.

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Why do you need Callision?

Phone numbers in most countries and area codes

Calls from the web app, softphones, and most VoIP phones

Call forwarding

IVR menus

Conferencing

Click-to-dial from CRMs (Salesforce, SugarCRM, Zendesk etc.)

Log calls to CRM lead files

Pull up CRM information on incoming calls

Leverage Dynamic CallerID to increase answer rates

Send more inbounds to biggest closers

Live call monitoring

AI-powered automated quality assurance

Skill-based call queueing

CRM-powered priority routing

Big data-powered analytics

Free internal calls

Built-in messaging

File sharing

Employee training mode

Live activity dashboards

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in 30 seconds or less

MAGIC QAbeta

One of the biggest challenges in operating a contact center is the matter of quality of service. Callision’s AI-powered “Magic QA” tool allows companies to focus their quality assurance resources on problematic interactions instead of listening to every single call to achieve any substantial level of accuracy.

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BIRD’S-EYE VIEW

Monitor call activity and have the ability to shape it in real time. See the types of calls employees are on, monitor conference presence, keep track of queue calls on hold, and get abandoned call notifications. Yes, Callision is that cool!

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DYNAMIC CALLERID

Dynamic CallerID automatically matches your CallerID to the region (area code, city, etc.) of the person you are trying to reach. With Dynamic CID enabled, placing a call to a 646-number will set your CallerID to that same 646 prefix, thus boosting answer rates by up to 35%. Go get ‘em!

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STUNNING REPORTS

Our cutting-edge big data services mean faster and more sophisticated reports at your fingertips. Query millions of calls in seconds, aggregate by users, queues, and groups, live filter, and export that to Excel. Wow!

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ACTIONABLE INTELLIGENCE

Gain mission-critical insight from Callision Intelligence and tweak your marketing campaings based on granular call data. Now you can actually see what is happenning instead of scrambling to understand what’s going on.

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CRM INTEGRATIONS

Leverage our integrations to make calls directly from your Salesforce, Zendesk, AmoCRM or another supported CRM system. Have contacts magically pull up on incoming calls, quickly change your CID, or save phone interactions and call recordings to your lead activity history automatically!

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UNMATCHED FLEXIBILITY

Intuitively configure voice menus, generate text-to-speech prompts, and route calls based on a schedule. Deploy temporary “Holiday” routes that get disabled on a timer and set up time zones for entities belonging to remote offices. We made configuration fun!

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PLIVO, TWILIO AND SIP TRUNK INTEGRATION

Leverage our full-featured Salesforce integration to make calls directly from SF, and have contacts magically pull up on incoming calls. And yes, you can save phone interactions to your lead activity history automatically!

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IN ANY FLAVOR YOU PREFER

Are you a super-secret government organization that needs to store data locally? With Callision you can be in control of your telephony, and keep that Area 51 business under wraps.

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IN ANY FLAVOR YOU PREFER

Are you a super-secret government organization that needs to store data locally? With Callision you can be in control of your telephony, and keep that Area 51 business under wraps.

learn more

WIN 1 YEAR OF FREE CALLISION ENTERPRISE

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