Features - Callision

Need help getting up and running? Schedule a 30-minute commitment-free review of your telephony needs and our capabilities. Our experts will be able to pinpoint ways in which you can substantially increase the productivity of your call center with little to no effort on your part.

Magic QAbeta

One of the biggest challenges in operating a contact center is the matter of quality of service. Callision’s AI-powered “Magic QA” tool allows companies to focus their quality assurance resources on problematic interactions instead of listening to every single call to achieve any substantial level of accuracy.

Bird’s-eye view

Monitor call activity and have the ability to shape it in real time. See the types of calls employees are on, monitor conference presence, keep track of queue calls on hold, and get abandoned call notifications. Yes, Callision is that cool!

Unmatched flexibility

Intuitively configure voice menus, generate text-to-speech prompts, and route calls based on a schedule. Deploy temporary “Holiday” routes that get disabled on a timer and set up time zones for entities belonging to remote offices. We made configuration fun!

Stunning reports

Our cutting-edge big data services mean faster and more sophisticated reports at your fingertips. Query millions of calls in seconds, aggregate by users, queues, and groups, live filter, and export that to Excel. Wow!

Actionable Intelligence

Gain mission-critical insight from Callision Intelligence and tweak your marketing campaings based on granular call data. Now you can actually see what is happenning instead of scrambling to understand what’s going on.

CRM integrations

Leverage our integrations to make calls directly from your Salesforce, Zendesk, AmoCRM or another supported CRM system. Have contacts magically pull up on incoming calls, quickly change your CID, or save phone interactions and call recordings to your lead activity history automatically!

Dynamic CallerID

Dynamic CallerID automatically matches your CallerID to the region (area code, city, etc.) of the person you are trying to reach. With Dynamic CID enabled, placing a call to a 646-number will set your CallerID to that same 646 prefix, thus boosting answer rates by up to 35%. Go get ‘em!

Plivo, Twilio & SIP Trunk integration

Why we build or maintain a telephony solution if you can have 95% of the features you will ever use out-of-the-box? With our Twilio, Plivo and SIP Trunk integrations, you can start leveraging Callision’s powerful contact center functionality without ever writing a single line of code or having to port any number. Take up a hobby instead.

Voice Menus

Greet your callers with text-to-speech-generated prompts or upload your own. Change announcements based on schedule and automatically adjust for emergencies. Use our drag-and-drop canvas to create IVR branches and seamlessly attach anything from queues and conference rooms to external numbers. Awesome.

Scheduling

Our clients range from your regular nine-to-fives to multinational companies and digital nomads. Callision's advanced scheduling and find-me options ensure that your calls won't go unanswered. After all, that's what you need a phone system for.

Queues

Our state-of-the art routing system can distribute calls like no other. From the usual ring-all and round robin to skill-based routing and custom scenarios based on your CRM data - with Callision, you'll have an unmatched ability to distribute your calls the way you see fit. Our Smart Route feature allows you to skip those already on calls, or those who missed calls because they are away from their desks.

Monitoring

Take control of your contact center by utilizing Callision's live QA tools. From real time call screening and barging to uni-directional whisper for employee training - have the tools necessary to solve problems even before they arise.

Recording

Whether you are dealing with compliance or want to leverage historical data, Callision has you covered. Easily configure your recording rules and seamlessly store audio in the integrated file system. Listen to the recordings straight from your web browser by accessing call reports, share them with your colleagues, or download them to your local disk in one click. It was time for someone to finally get it right.

Analytics

Turn our stunning charts and detailed call reports into your strategic advantage. Track every nuance of each call no matter how many times it has been transferred or who picked it up. Sift through piles of data with our one-touch filters, play back calls, and monitor associated expenses - all at a glance. And yes, you can export data to Excel.

Web Phone

Although we support the vast majority of hard and soft phones, we think you'll love our browser based web phone. Make and receive calls right from your Callision control panel and our Salesforce plugin. Welcome to the future.

Chat

When you are on a call and need help, there's nothing comparable to the convenience of messaging. Whether it's a colleague or a group of people - Callision Chat ensures that your immediate needs don't go unnoticed. And with its full-fledged Jabber support you can pick up the conversation on any of thousands Jabber clients out there. Drop us a line, would you?

File Storage

Callision provides you with carte blanche access to any and all of the files you may encounter system-wide. Whether it's an IVR prompt, a voice recording, or a file shared with your department by one of the colleagues - the data is always at your fingertips and ready to be downloaded.