Automated quality assurance that is leveraging IBM Watson to transcribe and assess the emotional tone of the conversation. QA departments are no longer needed because the system is fully automated.
Automatically matches your CallerID to the region of the person you are trying to reach increasing answer rates by as much as 34%.
Up and running in seconds, supports safe work from home, does not require any hardware or software installs, provides managers with full oversight of their teams (call recording, live monitoring, big data-powered analytics) from anywhere in the world.