General Information

Administrative Accounts

Admins have access to all of the data and features of your Callision Cloud. This role is used by company owners and system administrators who are configuring the deployment.

    Supervisor Accounts

    Supervisor accounts are used by managers and team leaders who are responsible for a particular employee segment. Supervisors are able to access information and listen in on the conversations of their subordinates, but cannot access those of the admins.

      Agent accounts

      Agent accounts are used by the ordinary employees of the company - they will have access to all regular features such as phone, chat, email, and file sharing, but will have no access to any settings other then their own.