Admins have access to all of the data and features of your Callision Cloud. This role is used by
owners and system administrators who are configuring the deployment.
Supervisor accounts are used by managers and team leaders who are responsible for a particular
segment. Supervisors are able to access information and listen in on the conversations of their
subordinates, but cannot access those of the admins.
Agent accounts are used by the ordinary employees of the company - they will have access to all
features such as phone, chat, email, and file sharing, but will have no access to any settings
then their own.