18 Jun 2020

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Remote Control

The New Reality Since the outbreak of Covid-19, half of the workforce is now working from home, up from only 15% in the months before the crisis. Many of these jobs will not be transitioning back to the office. Companies like Facebook and Shopify have already announced plans for permanent remote workers, and more than

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byadmin

Cut down on Hold Times (Even During Hard Times)

The COVID-19 crisis has forced Americans to be on the phone more than ever. Through March 2020 Verizon had experienced 800 million calls a day – more than twice as many calls as the company usually has on their busiest calling days of the year such as Mother’s Day or New Year’s Eve.   With

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10 Jun 2019

byadmin

Where did the money go? – Top 10 resource leaks in a contact center and how to fix them

Running a business comes with risks, and chief among them is losing revenue from missed opportunities or underperformance. Leveraging a contact center for your business should reduce risk, enable you to respond to your customers’ needs, and build brand loyalty so you can grow your business. A contact center is the last place you should

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