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18 Jun 2020
The New Reality Since the outbreak of Covid-19, half of the workforce is now working from home, up from only 15% in the months before the crisis. Many of these jobs will not be transitioning back to the office. Companies like Facebook and Shopify have already announced plans for permanent remote workers, and more thanRead more
The COVID-19 crisis has forced Americans to be on the phone more than ever. Through March 2020 Verizon had experienced 800 million calls a day – more than twice as many calls as the company usually has on their busiest calling days of the year such as Mother’s Day or New Year’s Eve. WithRead more
10 Jun 2019
Running a business comes with risks, and chief among them is losing revenue from missed opportunities or underperformance. Leveraging a contact center for your business should reduce risk, enable you to respond to your customers’ needs, and build brand loyalty so you can grow your business. A contact center is the last place you shouldRead more