“Callision has been mission-critical for our outbound campaigns for over two years now. At Nielsen, we have leveraged its extensive reporting, real-time dashboards, and fully browser-based operation for both work-from-home and stationary agents.”
Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain a clear visibility of resource leaks.
Call scoring and emotion recognition,
powered by IBM Watson
You no longer need an “IT guy” to fine-tune
your business phone system
Dynamic CallerID and Performance-Based Call Distribution
will do the heavy lifting for
you, behind the scenes
Browser-based calling, chat, and built-in file sharing will make your team truly location-independent
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Big-data powered analytics will remove noise, focusing your attention on actionable intelligence
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Let us show you how Callision can improve your bottom line in a 30-minute no-commitment conversation with our experts.
Request a Demo
Phone numbers in most countries and area codes
Calls from the web app, softphones, and most VoIP phones
Call forwarding
IVR menus
Conferencing
Click-to-dial from CRMs (Salesforce, SugarCRM, Zendesk etc.)
Log calls to CRM lead files
Pull up CRM information on incoming calls
Leverage Dynamic CallerID to increase answer rates
Send more inbounds to biggest closers
Live call monitoring
AI-powered automated quality assurance
Skill-based call queueing
CRM-powered priority routing
Big data-powered analytics
Free internal calls
Built-in messaging
File sharing
Employee training mode
Live activity dashboards
One of the biggest challenges in operating a contact center is the matter of quality of service. Callision’s AI-powered “Magic QA” tool allows companies to focus their quality assurance resources on problematic interactions instead of listening to every single call to achieve any substantial level of accuracy.
learn more
Monitor call activity and have the ability to shape it in real time. See the types of calls employees are on, monitor conference presence, keep track of queue calls on hold, and get abandoned call notifications. Yes, Callision is that cool!
learn more
Dynamic CallerID automatically matches your CallerID to the region (area code, city, etc.) of the person you are trying to reach. With Dynamic CID enabled, placing a call to a 646-number will set your CallerID to that same 646 prefix, thus boosting answer rates by up to 35%. Go get ‘em!
learn more
Our cutting-edge big data services mean faster and more sophisticated reports at your fingertips. Query millions of calls in seconds, aggregate by users, queues, and groups, live filter, and export that to Excel. Wow!
learn more
Gain mission-critical insight from Callision Intelligence and tweak your marketing campaings based on granular call data. Now you can actually see what is happenning instead of scrambling to understand what’s going on.
learn more
Leverage our integrations to make calls directly from your Salesforce, Zendesk, AmoCRM or another supported CRM system. Have contacts magically pull up on incoming calls, quickly change your CID, or save phone interactions and call recordings to your lead activity history automatically!
learn more
Intuitively configure voice menus, generate text-to-speech prompts, and route calls based on a schedule. Deploy temporary “Holiday” routes that get disabled on a timer and set up time zones for entities belonging to remote offices. We made configuration fun!
learn more
Leverage our full-featured Salesforce integration to make calls directly from SF, and have contacts magically pull up on incoming calls. And yes, you can save phone interactions to your lead activity history automatically!
learn more
Are you a super-secret government organization that needs to store data locally? With Callision you can be in control of your telephony, and keep that Area 51 business under wraps.
learn more
One of the biggest challenges in operating a contact center is the matter of quality of service.
Callision’s AI-powered “Magic QA” tool allows companies to focus their quality assurance resources on problematic interactions instead of listening to every single call to achieve any substantial level of accuracy.
learn more
Monitor call activity and have the ability to shape it in real time. See the types of calls employees are on, monitor conference presence, keep track of queue calls on hold, and get abandoned call notifications. Yes, Callision is that cool!
learn more
Dynamic CallerID automatically matches your CallerID to the region (area code, city, etc.) of the person you are trying to reach. With Dynamic CID enabled, placing a call to a 646-number will set your CallerID to that same 646 prefix, thus boosting answer rates by up to 35%. Go get ‘em!
learn more
Our cutting-edge big data services mean faster and more sophisticated reports at your fingertips. Query millions of calls in seconds, aggregate by users, queues, and groups, live filter, and export that to Excel. Wow!
learn more
Gain mission-critical insight from Callision Intelligence and tweak your marketing campaings based on granular call data. Now you can actually see what is happenning instead of scrambling to understand what’s going on.
learn more
Leverage our integrations to make calls directly from your Salesforce, Zendesk, AmoCRM or another supported CRM system. Have contacts magically pull up on incoming calls, quickly change your CID, or save phone interactions and call recordings to your lead activity history automatically!
learn more
Intuitively configure voice menus, generate text-to-speech prompts, and route calls based on a schedule. Deploy temporary “Holiday” routes that get disabled on a timer and set up time zones for entities belonging to remote offices. We made configuration fun!
learn more
Leverage our full-featured Salesforce integration to make calls directly from SF, and have contacts magically pull up on incoming calls. And yes, you can save phone interactions to your lead activity history automatically!
learn more
IN ANY FLAVOR YOU PREFER
Are you a super-secret government organization that needs to store data locally? With Callision you can be in control of your telephony, and keep that Area 51 business under wraps.
learn more
06 Aug 2020
The passing of the Civil Rights Act of 1964 was a water shed moment in American history that made it illegal to discriminate based on race, color, sex, or religion. The law’s promise of equal protection for African-Americans, and the challenges in securing these rights, echoes through American society to this day. Other aspects of...
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18 Jun 2020
The New Reality Since the outbreak of Covid-19, half of the workforce is now working from home, up from only 15% in the months before the crisis. Many of these jobs will not be transitioning back to the office. Companies like Facebook and Shopify have already announced plans for permanent remote workers, and more than...
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18 Jun 2020
The COVID-19 crisis has forced Americans to be on the phone more than ever. Through March 2020 Verizon had experienced 800 million calls a day – more than twice as many calls as the company usually has on their busiest calling days of the year such as Mother’s Day or New Year’s Eve. With...
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