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18 Jun 2020

byadmin

Remote Control

The New Reality Since the outbreak of Covid-19, half of the workforce is now working from home, up from only 15% in the months before the crisis. Many of these jobs will not be transitioning back to the office. Companies like Facebook and Shopify have already announced plans for permanent remote workers, and more than

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byadmin

Cut down on Hold Times (Even During Hard Times)

The COVID-19 crisis has forced Americans to be on the phone more than ever. Through March 2020 Verizon had experienced 800 million calls a day – more than twice as many calls as the company usually has on their busiest calling days of the year such as Mother’s Day or New Year’s Eve.   With

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10 Jun 2019

byadmin

Where did the money go? – Top 10 resource leaks in a contact center and how to fix them

Running a business comes with risks, and chief among them is losing revenue from missed opportunities or underperformance. Leveraging a contact center for your business should reduce risk, enable you to respond to your customers’ needs, and build brand loyalty so you can grow your business. A contact center is the last place you should

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05 Feb 2019

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Future of Telephony – how “the VoIP version of SSL” aims to get rid of unsolicited calls

SHAKEN/STIR uses tokens to validate the authenticity of a call from the point of origin before it is finally delivered to the consumer.

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17 Nov 2018

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Dynamic CallerID – Increase answer rates by up to 35% by dynamically setting your CallerID to the location of your contacts

Studies have shown that people are more likely to pick up calls from callers they perceive to be in their own region. The first thing one does when their phone rings is check who is calling. Seeing a toll-free number on the screen certainly does not make one eager to answer, since all of us

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11 Jul 2017

byadmin

Callision Inc. Partners With DIDx to Make Global A-La-Carte Business Telephony Possible

NEW YORK, July 11, 2017 — Today, Callision Inc. (https://callision.com), the first carrier-independent business phone system, and DIDx (https://www.didx.net), the first wholesale virtual direct inward dialing phone numbers marketplace, have announced their global partnership and a native software integration. The partnership between the companies builds on decades of industry expertise and delivers a unique value

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20 Feb 2017

byadmin

Callision Inc. Launches the First Free Cloud Business Phone System and the First Carrier-Independent Enterprise-Grade Contact Center as a Service

New York, NY: Today, Callision Inc. (https://callision.com), the company behind the first fully browser-based contact center solution, announced the general availability of two new exciting product offerings to complement its purely enterprise-focused product portfolio – a free business phone system and a carrier-independent CCaaS. The first launch is a free phone system for small businesses,

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